Computer Repair and IT Tech Support:
Greater Moncton, Southern NB & Everywhere remotely

You deserve great service. No matter where you live.
M-F 9AM-5PM AT    Tel :     506-386-6824   /     1-866-278-8203

Who is Dr Ordi ?

Technician and owner of Dr Ordi PC Dr, Charles Santerre. Experienced, likeable and honest: that's how clients describe him. To find out more about Charles and why you should trust him to resolve your computer-related issues, read authentic client testimonials and Google Reviews , as well as the "About" page.

How to get to Dr Ordi ?

While driving on Mountain Rd, heading towards Magnetic Hill, you will pass by Lounsbury Furniture on your right. 200 m further on your left, take Lonsdale Drive immediately after Tim Horton's. Carsdale will be the 5th street on your right. N.B. Between 1-5PM please call or text ahead of coming.

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Important Technology News

Facebook changes algorithm to curb tiny group of spammers

Facebook doing something about spam & clickbait articles (finally!)

SAN FRANCISCO (Reuters) - Facebook said recently it was changing its News Feed to limit the reach of people known to frequently blast out links to clickbait stories, sensationalist websites and misinformation. Limit? Why not remove them completely? Read this article.

The FireEye firm

Cyberattackers targeting Canadian businesses identified

TORONTO (ctvnews.ca) - A group of cyberattackers that has been targeting Canadian businesses in financially-motivated hacks since at least 2013 has been identified in a new report. Read this article.

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Authentic testimonials from our clients

"Your service was excellent! You explain procedures well and you're easy to understand for someone that's not as knowledgeable in computers."

Joanne Gould, Memramcook, New Brunswick

"Dr. Ordi is eminently qualified to help fix problems with the computer. Not only does he know exactly what he is doing, he helps in such a patient manner that I never felt that he was talking down to me."

Annabel Lewis, Moncton, New Brunswick

"I was quite impressed how Dr. Ordi could resolve my computer problems from right across the country. Going to a local shop would have taken more time and money."

Rodger M., Richmond, British Columbia
Click to read more testimonials.

"I used the online service & was completely satisfied. It's especially convenient because you do not have to travel."

Jim Durling, Wallace, Nova Scotia

"Many thanks for fixing my computer remotely. Your service is fast and of high quality."

Cécile Giroux, Gatineau, Québec.

I am more than satisfied of your repair on my old MacBook Pro! A friend is interested and I will refer her to you."

Adelma Godin, Beresford, New Brunswick

"My hard drive was totally wiped out & 4 hours later I was back up and running with 100% of the data recovered. Quick, reliable, courteous and a real professional."

Marcel Gallant, Storytellers Video, Moncton, New Brunswick

"I am very satisfied with the service that I received. He succeeded in finding the solution to my computer problem where two other tech companies failed."

Alonzo Léger, Riverview, New Brunswick

"Questions are answered in a sincere manner & anyone not conversant with computer technology is treated with respect."

Fred and Beth Nichol, TechNichol Industries, Riverview, New Brunswick

"I like your business approach. It is rather rare these days. You did exactly what you said you would do and delivered a fantastic service on time. Thank you!"

A.S. Paulovic, Irishtown, New Brunswick

"Dr Ordi surpassed our expectations. In three words, he is fast, efficient & courteous."

Ghislain Couture and Sandra Hettich, Moncton, New Brunswick

"Very good service! Dr Ordi is really efficient, pleasant and knows his work. I would not hesitate to recommend him to service your computer."

Daniel Perreault, Moncton, New Brunswick

You can also read our

Button: Read Our Google Reviews.

Here's how to leave a "Google Review"


HP Elite Book laptop Apple Macbook Pro Apple Macbook Air Apple iMac HP Tower Elite Desktop

Refurbished laptops, desktops and tablets: performance and good prices!

Order by phone at 506-386-6824 .

Click here to see the selection, specs and prices.

Subscribe to our helpful computer tips newsletter


Click here to subscribe to our helpful computer tips newsletter or to read past editions. You can also get computer tips by following us on social media using the buttons below.


Q and A headline

Mac Tip: How to get rid of a malicious webpage or a "frozen" program

N.B. : Don't miss our Windows Tip below.
Mac Force Quit menu

If you ever face a malicious web page with a threatening message that does not want to disappear, here's what you can do: click the following keys on your keyboard one after another and keep them pressed until the menu appears...

Click here to read the rest of the article.

See our complete list of advice, questions and answers.

Q and A headline

Windows Tip: How to get rid of a malicious webpage or a program "Not Responding"

Windows Task Manager

If you ever face a malicious web page with a threatening message that does not want to disappear, here's what you can do: click the following keys on your keyboard one after the other and keep them pressed until a window appears...

Click here to read the rest of the article.

See our complete list of advice, questions and answers.

Three ways to better serve you

N.B. : The list of services follows this section.
Remote Support

Remote Support

Online computer repair & IT Support available everywhere: house, office, vehicle in motion, plane, boat, etc.

Housecall

House call

Computer repair & IT support in your home or office in Greater Moncton & southern NB.

Drop-Off

Drop-Off

Flat rates. Between 9AM-1PM drop-off and pick-up without calling. Between 1PM-5PM please call or text just prior to coming.

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Computer repair and tech support services

We offer a full range of services (see details below) and parts replacement on computers of all brands and models: laptops, desktops, all-in-ones, operating under Microsoft Windows and Apple MacOS.

Windows logo MacOS logo

We also offer training services on the operation of all brands of tablets and smartphones, as well as speed optimisation, backup and operating system reinstallation.

iPad iPad mini iPad Pro Android tablet iPhone Android smartphone

NOTE ON REMOTE SERVICE: While most services can be carried out successfully remotely, if your computer requires a part replacement, physical access to the computer will be needed. If that is the case, and you live outside of southern New Brunswick, you can still benefit from a professional evaluation of your computer issue before driving to a local repair shop.

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The list of services

• Full range of diagnostic, support and repairs

• Full range of parts replaced: see list below

• General training, consultation and group presentations

• Wired & wireless network installation with secure file-sharing

• Router, firewall & switch installation, configuration & management

• Automated local & cloud data backups & manual migrations

• Data recovery: documents, pictures, videos and music

• Password recovery for email, as well as Windows & MacOS logins

• Email setup: POP3, IMAP and MS Exchange, as well as spam management

• MS Office suite installation and repair, as well as Office 365 license management

• General software installation, repair and configurations

• Internet filtering and parental controls

• Computer clean-ups and speed optimizations

• Computer virus, worm, Trojan, rootkit and malware detection and removal

• Operating system repair and re-installation: Windows, MacOS, Android & Linux

• Parts replaced: laptop electrical jack and screen, hard drive, RAM, power supply, motherboard, processor and all other card or peripheral.

Apple Mac OS X

Computer repair and IT support prices

N.B. : Save 30% or more with our package deals below.

The prices for house calls and onsite services stated below are valid for Moncton, Dieppe and Riverview. Outside of this area, a driving fee will be applied according to the distance of your location.

Residence & home-based business

Residence & home-based business

House call 1 hour: 90
Subsequent hours: 60
Remote: 30/30 minutes

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Business

House call 1 hour: 100
Subsequent hours: 70
Remote: 35/30 minutes

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Drop-off

Flat rate 75 for common primary services. Secondary services extra.


Save 30% or more with a Quarterly plan!

Image du Forfait trimestriel

Quarterly plan for business

For the price of a cup of coffee per day, your business could benefit from high quality IT support services and save 30% off our regular rate! You will always work with the owner of the business who has more than 13 years of experience.

Click here to read the "exciting" details of this great package deal.


The cost of the plan is $150 for 3 hours per quarter: a saving of 30%! Without this package, the regular price for 3 hours is $210 or more depending on the delivery method of the service, i.e. online or onsite.

When you exceed 3 hours, or after 3 months, you will be billed for an additional 3 hours.

Billing will be automatically paused if you have a total of 6 un-used hours. It will begin again only when your balance is reduced by at least one hour. This package is valid for all work carried out remotely and on-site. However, the first hour of each on-site appointment will count for two hours.

The package does not apply for work carried out in our office. Payment must be made at the time of the subscription by a credit card which will be kept on file for any subsequent billing.

If you leave the program before one quarter, your balance will be refunded, minus the 30% savings on any hours used and a 2.5% credit card transaction fee.



Quarterly plan for home users and home-based businesses

Home users and home-based businesses can benefit from the Quarterly Plan with an even deeper discount! This plan was created for people who do not like paying full price for anything, like myself.

Click here for details.


Residential clients and home-based business operators can take advantage of this package for the very low price of $120 per quarter! This is a savings of 33%! Without this package, the regular price for 3 hours is $180 or more depending on the delivery method of the service, i.e. online or onsite.

When you exceed 3 hours, or after 3 months, you will be billed for an additional 3 hours.

Billing will be automatically paused if you have a total of 6 un-used hours. It will begin again only when your balance is reduced by at least one hour. This package is valid for all work carried out remotely and on-site. However, the first hour of each on-site appointment will count for two hours.

The package does not apply for work carried out in our office. Payment must be made at the time of the subscription by a credit card which will be kept on file for any subsequent billing.

If you leave the program before one quarter, your balance will be refunded, minus the 30% savings on any hours used and a 2.5% credit card transaction fee.



Image courtesy washington.edu

How To Protect Yourself Online

The free articles below will give you the information you need. Depending on your device, the articles will either open directly in your browser, or you may need to download them prior to reading. Also you may need the free software Adobe Reader .

Microsoft Office Word Powerpoint Excel Access

Free, useful software

N.B.: Websites will open a new window outside of this website.
Libre Office
Libre Office

100% compatible alternative to Microsoft Office, including a version of Word, PowerPoint, Excel, Access and others.

Go to the software's website.

GIMP software
GIMP

Manipulate photos like the pros without shelling out hundreds of dollars for a program like Adobe Photoshop.

Go to the software's website.

Audacity
Audacity

Record your old records, tapes or any other audio source, even from the Internet, to your PC.

Go to the software's website.

Click here for more free and useful software programs.

SyncBack Free software
SyncBack Free

Configure automated or manual backups of your documents, pics & other precious content.

Go to the software's website.

CD Burner XP
CD Burner XP

Burn CDs, DVDs, Blu-Rays, HD-DVDs and create and burn ISOs.

Go to the software's website.

Cute PDF
Cute PDF

Create your own PDF files without shelling out several hundred dollars for Adobe Acrobat. Not to be mistaken with free Adobe Reader.

Go to the software's website.

Stop Sign

Stop here for remote computer repair


Return here just prior to the appointment. The technician will call you and give you the appropriate nummber to click on to connect remotely. The connection procedure is very simple.

# 1     ou     # 2     ou     # 3     ou     # 4     ou     #5 .

* * * *

See the video below to get a quick overview of a remote computer repair. If you would like more information, click here .